LOOP ingests your support tickets, reviews, and surveys — then uses AI to classify, cluster, and surface exactly what your customers are telling you.
Comparable in spirit to Enterpret, Dovetail, Productboard Insights
Import feedback from support tickets, app-store reviews, surveys, and sales notes via CSV or API.
Claude-powered sentiment analysis and theme clustering — no manual tagging required.
Spot what is rising, falling, or exploding across channels before it becomes a crisis.
Ask "What do customers complain about most?" and get a direct answer backed by real data.
Workspaces with Admin, Analyst, and Viewer roles. Every query is scoped — no data leaks.
Every feature is backed by a typed REST API. Integrate with your existing toolchain.
LOOP replaced three spreadsheets and a weekly meeting. We now know what customers want before they churn.
Sarah K.
Head of Product, SaaS startup
The sentiment clustering is scary accurate. It surfaced a billing bug we had no idea was causing frustration.
Marcus T.
CX Lead, E-commerce brand
Finally a tool that gives our analysts real power without handing them the keys to the whole database.
Priya M.
Data Analyst, FinTech scale-up
How does LOOP classify feedback?
LOOP uses AI-powered sentiment analysis to score each piece of feedback as positive, neutral, or negative, then clusters it into themes like performance, pricing, UX, and more — automatically.
Can I import existing feedback?
Yes. ANALYST and ADMIN roles can bulk-import feedback via CSV upload. The importer validates each row and skips malformed entries with a clear error report.
How does the role system work?
Every workspace has three roles: ADMIN (full control), ANALYST (ingest + manage feedback), and VIEWER (read-only). Roles are enforced at the API level — not just the UI.
Is my data isolated from other workspaces?
Completely. Every database query is scoped to your workspaceId. There is no way for one workspace to read or write another's data.
Do I need a credit card to start?
No. Create your workspace and start ingesting feedback immediately. No credit card, no trial timer.
Set up your workspace in minutes. No credit card required.
Create your workspace